General Terms and Conditions
General Terms and Conditions Bjorn Service
ARTICLE 1. | DEFINITIONS
In these general terms and conditions, the following terms, whether used in the singular or plural, shall have the meanings set out below, unless the nature or context of the provisions implies otherwise.
Bjorn Service: the user of these general terms and conditions, established at Åsen 4, 57 598 Hjältevad, Sweden, and registered in the Swedish trade register.
Counterparty: any natural or legal person with whom Bjorn Service has concluded or intends to conclude an agreement.
Consumer: the counterparty referred to above, being a natural person not acting in the course of a profession or business.
Parties: Bjorn Service and the counterparty jointly.
Agreement: any agreement concluded between Bjorn Service and the counterparty.
Services / Works: all activities to be carried out by Bjorn Service under the agreement, including but not limited to inspection, maintenance, repair and/or replacement works.
Products: all goods to be delivered by Bjorn Service to the counterparty under the agreement, including but not limited to various houses, holiday homes, sheds, gardens and fencing as well as parts thereof, whether sold separately or installed and/or assembled in connection with the performance of services.
In Writing: both traditional written communication and digital communication stored on a durable data carrier, such as email communication.
ARTICLE 2. | GENERAL PROVISIONS
These general terms and conditions apply to every offer made by Bjorn Service and every agreement concluded.
The applicability of any general terms and conditions of the counterparty is expressly rejected.
Deviations from these general terms and conditions may only be agreed in writing. In the event that what the parties have explicitly agreed in writing deviates from these terms and conditions, the explicitly agreed provisions shall prevail.
The nullity or invalidity of one or more provisions of these general terms and conditions shall not affect the validity of the remaining provisions. In such case, the parties shall consult with each other to agree on a replacement provision, observing as much as possible the purpose and intent of the original provision.
ARTICLE 3. | OFFERS AND CONCLUSION OF THE AGREEMENT
Unless a term for acceptance is stated, all offers made by Bjorn Service are without obligation.
The counterparty may not derive any rights from an offer by Bjorn Service that contains an obvious mistake or error.
The counterparty may also not derive any rights from an offer based on incorrect or incomplete information provided by the counterparty.
Without prejudice to the provisions of paragraph 1, an agreement is concluded by offer and acceptance. If the acceptance of the counterparty deviates from the offer made by Bjorn Service, the agreement shall not be concluded in accordance with such deviating acceptance unless Bjorn Service indicates otherwise. Bjorn Service reserves the right at all times to conclude the agreement only on the basis of the counterparty’s signature on a quotation drawn up by Bjorn Service. Maintenance and service agreements shall in all cases only be concluded after the counterparty has signed the written maintenance or service contract drawn up by Bjorn Service.
If the counterparty enters into the agreement on behalf of another natural or legal person, it declares by doing so that it is authorized to act. The counterparty shall be jointly and severally liable together with that (legal) person for compliance with the obligations arising from the agreement.
ARTICLE 4. | GENERAL OBLIGATIONS OF THE COUNTERPARTY
The counterparty guarantees that it will provide Bjorn Service, at Bjorn Service’s request or otherwise, with all information reasonably relevant for the design and performance of the agreement, in a timely, complete and, where applicable, prescribed manner. The counterparty guarantees the accuracy of such information and shall at all times provide all cooperation necessary for the proper performance of the agreement. The counterparty shall take all reasonable measures to optimize the performance of the agreement.
ARTICLE 5. | SEPARATE SALE AND DELIVERY OF PRODUCTS
This article applies exclusively to agreements that provide for the delivery of products by Bjorn Service without those products being installed and/or assembled by Bjorn Service under the same agreement, without prejudice to the other provisions of these general terms and conditions.
Delivery of the ordered products shall take place by shipment to the delivery address specified by the counterparty. If no delivery address is specified, the invoice address shall be deemed the delivery address.
Bjorn Service determines the method of packaging and shipment.
Bjorn Service reserves the right to deliver orders in parts.
The risk of loss and damage to the products passes to the counterparty at the moment the products are received by or on behalf of the counterparty.
Exceeding the agreed delivery period shall never entitle the counterparty to refuse acceptance of the products and/or payment of the agreed price.
If the products cannot be delivered or not in time due to circumstances attributable to the counterparty, Bjorn Service shall store the products at the counterparty’s expense and risk, without prejudice to the counterparty’s obligation to pay the agreed price and costs.
If the counterparty refuses to accept the ordered products or otherwise fails to take delivery, it shall, at Bjorn Service’s first request, inform within which period the products will be accepted. This period shall never exceed one month after the date of such request. Bjorn Service is entitled to dissolve the agreement if the counterparty still fails to take delivery after this period, without prejudice to the obligation of the counterparty to pay the agreed price and costs, including reasonable storage costs.
Any necessary costs incurred by Bjorn Service as a result of paragraphs 7 or 8 that would not have arisen had the counterparty properly fulfilled its obligation to take delivery shall be additionally borne by the counterparty.
ARTICLE 6. | PERFORMANCE OF SERVICES
Insofar as reasonably relevant for the performance of the services, the counterparty is responsible in good time prior to the execution thereof for ensuring:
- a freely accessible workplace;
- sufficient opportunity for the supply, storage and/or removal of items used or processed in the performance of the services, including equipment, tools, other aids and items to be removed and/or products to be installed and/or assembled;
- the presence of all items and facilities reasonably required by Bjorn Service for the performance of the services, including, unless expressly agreed otherwise, a proper scissor lift or scaffolding with sufficient working height if work is to be carried out above 2 metres;
- access for Bjorn Service at the agreed time and for the agreed duration to the location where the services are to be performed;
- taking and maintaining all safety and precautionary measures insofar as can reasonably be required of the counterparty.
Bjorn Service must be able to make free use of all items and facilities reasonably required by it at the location of the services.
Unless expressly agreed otherwise, the counterparty is responsible for timely obtaining any required government permits and approvals from other third parties. The counterparty indemnifies Bjorn Service against all claims (by third parties) arising from the absence thereof.
If the counterparty fails to comply with its obligations under this article or under Articles 4 or 5, Bjorn Service shall not be liable for any resulting damage and is entitled to suspend performance of the agreement and charge any delay/waiting time and/or other damage suffered to the counterparty.
ARTICLE 7. | MAINTENANCE AND SERVICE AGREEMENTS
A maintenance or service agreement provides for periodic inspection of the object to which the agreement relates, at a fixed price per maintenance or service visit expressly agreed between the parties. Unless expressly agreed otherwise, this price includes travel costs and the costs of:
- general and visual inspection of the proper condition of the object;
- preparing and providing an inspection report;
but excludes the costs of:
- replacement or otherwise required materials to be supplied;
- additional work, meaning any (repair) work not included in the price of the maintenance or service agreement, including the repair of overdue maintenance identified during the first service visit.
Before charging any additional costs, Bjorn Service will consult with the counterparty.
Unless expressly agreed otherwise, any required scissor lift as referred to in Article 6.1 must be provided by the counterparty. If it has been expressly agreed that Bjorn Service will provide this, the (rental) costs shall be charged additionally to the counterparty.
The maintenance or service agreement is concluded by means of a written contract signed by the counterparty.
Unless expressly agreed otherwise, the maintenance or service agreement is entered into for a period of 12 months starting on the date of signature. After this period, the agreement will be tacitly renewed for another 12 months each time, unless:
- the agreement is terminated in accordance with the following provisions;
- the counterparty is a consumer, in which case the agreement, unless terminated in accordance with the following provisions, will be tacitly renewed for an indefinite period.
The maintenance or service agreement ends by termination. Termination by the counterparty requires a notice period of two months and must be made by registered mail.
By way of exception, a consumer may terminate the agreement by email or ordinary mail with a notice period of one month.
Bjorn Service may terminate the agreement at any time with immediate effect, provided that if the counterparty is a consumer, Bjorn Service shall observe a notice period of one month.
At the start of a new service contract, Bjorn Service will perform a “zero service”.
No price negotiation is possible regarding contract prices and part prices according to Bjorn Service’s standard parts list.
Bjorn Service reserves the right to reasonably adjust contract prices and part prices unilaterally and will inform the client in writing in advance of any price changes.
The zero service will be invoiced after it has been performed.
The ongoing service contract will be invoiced in the month in which the maintenance visit takes place. Repairs will be invoiced after the agreed activities have been performed. If a maintenance visit has not been carried out without the fault of the client, the client may reclaim the contract amount for the relevant items from Bjorn Service.
ARTICLE 8. | TIME LIMITS
Bjorn Service endeavours to comply with execution and delivery periods, but unless expressly agreed otherwise, these periods are never fatal deadlines. Bjorn Service shall not be in default until the counterparty has given Bjorn Service written notice of default specifying a reasonable period for performance, and Bjorn Service has still failed to perform after the expiry of that period.
If Bjorn Service depends on information to be provided by the counterparty, execution and delivery periods shall not commence until Bjorn Service has received such information.
ARTICLE 9. | INSPECTION AND COMPLAINTS
The services shall be deemed completed if:
- the counterparty has been informed that the services have been completed, or it is reasonably apparent to both parties that the services have been completed; or
- the delivered result has been put into use by the counterparty.
If completion has been communicated or is reasonably apparent for part of the services, or if part of the result is put into use, that part shall be deemed completed.
Upon completion, the counterparty must immediately inspect whether the agreement has been properly performed. Complaints about defects that were reasonably visible or otherwise knowable at the time of completion must be reported to Bjorn Service immediately upon completion.
Complaints about defects that were not reasonably visible or knowable at the time of completion must be reported in writing to Bjorn Service within seven days of discovery or within seven days after the counterparty could reasonably have discovered the defect.
For the sale and delivery of products, the counterparty must inspect the nature and quantity of the products upon delivery or immediately thereafter and notify Bjorn Service without delay if they do not comply with the agreement. Hidden defects must be reported in writing within seven days after discovery or after the counterparty could reasonably have discovered them.
Notwithstanding the above, a consumer may no longer invoke non-conformity if Bjorn Service is not notified within two months after discovery of the defect.
If the counterparty fails to complain in time or complains about defects that were expressly acknowledged as absent at delivery, Bjorn Service shall have no obligation arising from such complaint.
Even in the event of timely complaint, the counterparty’s obligation to pay remains, except insofar as mandatory consumer law provides otherwise.
ARTICLE 10. | WARRANTY AND CONFORMITY
The counterparty may only rely on any manufacturer’s or importer’s warranty supplied with the products, with the understanding that Bjorn Service provides:
- a one-year warranty on the installation of new doors, provided the installation was carried out by Bjorn Service;
- a three-month warranty on replacement new parts supplied and installed by Bjorn Service.
This does not affect the mandatory statutory rights of consumers based on non-conformity.
Any warranty, including claims based on non-conformity, shall lapse if a defect is the result of external causes or otherwise not attributable to Bjorn Service or its suppliers, including but not limited to damage, natural wear and tear, improper handling or use, use contrary to instructions, lack of proper maintenance, or modifications or repairs without Bjorn Service’s prior consent.
Warranty claims must be submitted in writing and substantiated within seven days after discovery, or within seven days after the defect could reasonably have been discovered. For consumer sales, the two-month complaint period applies.
Warranty claims may only be made if the counterparty has fulfilled all payment obligations.
In the event of a valid warranty or non-conformity claim, the counterparty is entitled, at Bjorn Service’s discretion, only to repair or replacement. Repair or replacement shall constitute full compensation.
ARTICLE 11. | FORCE MAJEURE
Bjorn Service is not obliged to fulfil any obligation under the agreement if and for as long as it is prevented from doing so by circumstances which, under the law, a legal act or generally accepted standards, cannot be attributed to it.
If and insofar as the force majeure situation permanently makes performance of the agreement impossible, the parties are entitled to dissolve the agreement with immediate effect.
If Bjorn Service has already partially fulfilled its obligations at the time the force majeure situation arises, or can only partially fulfil its obligations, it is entitled to invoice the performed or still performable part of the agreement separately as if it were a separate agreement.
Damage resulting from force majeure shall never be eligible for compensation.
ARTICLE 12. | SUSPENSION AND DISSOLUTION
If the circumstances of the case reasonably justify it, Bjorn Service is entitled to suspend performance of the agreement or dissolve the agreement in whole or in part with immediate effect if and insofar as the counterparty fails to fulfil its obligations, fails to do so in time or fails to do so in full, or if circumstances become known to Bjorn Service after the conclusion of the agreement that give good reason to fear that the counterparty will not fulfil its obligations.
In the event of liquidation, bankruptcy, application of the Debt Restructuring (Natural Persons) Act, or (provisional) suspension of payment of the counterparty, as well as in the event of any attachment of its assets or if it is otherwise unable to freely dispose of its assets, Bjorn Service is entitled to dissolve the agreement with immediate effect, insofar as the counterparty has not already provided sufficient security for payments owed and still to become owed to Bjorn Service.
Bjorn Service is also entitled to dissolve the agreement if circumstances arise that make performance impossible or that make continuation of the agreement unreasonable.
The counterparty shall never be entitled to any form of compensation in connection with the exercise of Bjorn Service’s right of suspension and/or dissolution under this article.
Insofar as the suspension or dissolution can be attributed to the counterparty, the counterparty is obliged to compensate Bjorn Service for the damage suffered as a result thereof.
If Bjorn Service dissolves the agreement under this article, all claims against the counterparty shall become immediately due and payable.
ARTICLE 13. | PRICES AND COSTS
Bjorn Service’s offer contains as accurate a statement as possible of price and cost factors, including but not limited to sales prices of products, hourly rates, fixed contract sums, fixed travel costs and any accommodation costs.
If the hourly rate and/or fixed travel costs have not been expressly agreed, the provisions on Bjorn Service’s website apply. If prices and costs have not been expressly agreed and cannot be derived from the website, they shall be calculated on the basis of Bjorn Service’s usual rates.
Unless expressly stated otherwise, all prices and costs are exclusive of VAT, provided that prices and costs in relation to consumers are stated including VAT.
Unless expressly agreed otherwise, shipping costs for products are borne by the counterparty.
The costs of materials replaced or otherwise used in repair work shall be charged to the counterparty.
Working hours are calculated from the moment of arrival of Bjorn Service until completion of the services as referred to in Article 9.1 and are rounded up to the nearest 5 minutes.
ARTICLE 14. | PAYMENTS
The prices and costs owed for the performance of services, as well as any travel costs for on-site inspections, for example for preparing a quotation, shall be invoiced afterwards and may be paid immediately in cash or by bank transfer within fourteen (14) days after the invoice date, unless otherwise agreed.
If the agreement provides for the delivery of products, Bjorn Service is entitled to require full or partial advance payment. This advance payment must be made before Bjorn Service is obliged to perform. In the case of a consumer sale, Bjorn Service shall not require advance payment of more than 50% of the purchase price.
Bjorn Service is not obliged to continue performance until the counterparty has fulfilled all due payment obligations. In the event of default, Bjorn Service is entitled to suspend performance until the default has been remedied.
Payments must be made in the manner prescribed by Bjorn Service within the stated period.
Bjorn Service may provide invoices exclusively by email.
In the event of liquidation, bankruptcy, application of the Debt Restructuring Act or suspension of payment, all claims shall become immediately due.
If payment is not made in time, the counterparty is in default by operation of law and owes interest of 2% per month. For consumers, statutory interest applies.
All reasonable costs incurred in collecting the amounts owed, including legal and extrajudicial costs, shall be borne by the counterparty.
ARTICLE 15. | LIABILITY AND INDEMNIFICATION
The counterparty shall bear any damage caused by inaccuracies in the instructions provided by it, defects in the movable or immovable property on which the services are performed, defects in or unsuitability of materials or tools provided by the counterparty, any other failure in the fulfilment of the counterparty’s obligations arising from law or the agreement, as well as any other circumstance not attributable to Bjorn Service.
If the counterparty itself installs or assembles doors or parts thereof, Bjorn Service shall never be liable for any damage resulting therefrom, of whatever nature.
Bjorn Service shall never be liable for indirect damage, including loss suffered, loss of profit and damage due to business interruption. Without prejudice to the other provisions of these general terms and conditions, Bjorn Service shall only be liable for direct damage suffered by the counterparty as a result of an attributable failure by Bjorn Service to fulfil the agreement. An attributable failure means a failure that a reasonably competent professional could and should have avoided, taking into account normal care and the professional knowledge and means required for the performance of the agreement. Direct damage is exclusively understood to mean:
- reasonable costs incurred to establish the cause and extent of the damage, insofar as this relates to damage eligible for compensation under these terms;
- reasonable costs incurred to bring Bjorn Service’s defective performance into conformity with the agreement, insofar as attributable to Bjorn Service;
- reasonable costs incurred to prevent or limit damage, provided the counterparty demonstrates that these costs have led to a reduction of direct damage.
If Bjorn Service is liable for any damage, it shall at all times be entitled to remedy such damage. The counterparty must give Bjorn Service the opportunity to do so, failing which any liability of Bjorn Service shall lapse.
Bjorn Service is never liable for damage for which the manufacturer or importer is liable under statutory product liability.
Bjorn Service’s liability is limited to a maximum of the invoice value of the agreement, or the part of the agreement to which the liability relates.
If this limitation is set aside by a court, Bjorn Service’s liability shall never exceed the amount actually paid out under its liability insurance, plus any applicable deductible.
Without prejudice to the time limits in Article 9, all claims against Bjorn Service shall lapse after one year. Claims by consumers based on non-conformity shall lapse after two years.
The counterparty indemnifies Bjorn Service against claims by third parties who suffer damage in connection with the performance of the agreement, the cause of which is attributable to parties other than Bjorn Service.
In the case of a consumer sale, the limitations of this article apply only insofar as permitted by law.
The liability limitations do not apply in the event of intent or gross negligence by Bjorn Service.
ARTICLE 16. | RETENTION OF TITLE
All products delivered by Bjorn Service remain its property until the counterparty has fully complied with all payment obligations.
The counterparty is prohibited from selling, pledging or otherwise encumbering products subject to retention of title.
If third parties attach or claim rights to such products, the counterparty must inform Bjorn Service immediately.
The counterparty grants Bjorn Service unconditional permission to enter all locations where the products are located. In the event of default, Bjorn Service is entitled to reclaim the products. All reasonable costs associated herewith shall be borne by the counterparty.
ARTICLE 17. | FINAL PROVISIONS
Unless mandatory law provides otherwise, disputes shall be submitted exclusively to the competent court in the district of Bjorn Service’s place of business.
All agreements and legal relationships between the parties are governed exclusively by Swedish law.
Bjorn Service reserves the right to amend these General Terms and Conditions.
These terms were last updated on 05 January 2026.